Terms & Conditions - SpellWin

Welcome to SpellWin Casino. These Terms and Conditions constitute a legally binding agreement between you, the player, and SpellWin Casino (hereinafter referred to as "SpellWin," "we," "us," or "our"). By registering an account, accessing our services, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. SpellWin is committed to providing a fair, transparent, and secure gaming environment while maintaining compliance with all applicable laws and regulations. Please read these terms carefully as they govern your use of our services.

1. General Provisions

These Terms and Conditions apply to all services offered by SpellWin Casino, operated by SpellWin Gaming Ltd., registered under the laws of Malta with registration number C-85123, having its registered address at 14 Strait Street, Valletta, VLT 1434, Malta. SpellWin holds a valid gaming license issued by the Malta Gaming Authority (License Number: MGA/B2C/123/2023).

1.1 Definitions

In these Terms and Conditions, unless the context requires otherwise:

• "Account" means a player's personal account registered with SpellWin;
• "Player" or "you" refers to any person who has registered an account with SpellWin;
• "Services" means all games, products, and services available through the SpellWin website;
• "Website" refers to the internet site operated by SpellWin at www.spellwin.com and any related subdomains.

2. Account Registration and Verification

2.1 Eligibility

To register an account and use our services, you must:

• Be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher;
• Be a resident of a country where online gambling is permitted by law;
• Register in your own name with accurate personal information;
• Not be excluded from gambling by law or by your own choice (self-exclusion);
• Not be acting on behalf of another person.

2.2 Account Registration Process

When registering an account, you must provide complete, accurate, and truthful information, including but not limited to:

• Full legal name;
• Date of birth;
• Current residential address;
• Valid email address;
• Mobile phone number;
• Any other information requested during the registration process.

SpellWin reserves the right to refuse or close an account at our sole discretion.

2.3 Account Verification

In accordance with our regulatory obligations and Know Your Customer (KYC) procedures, we may require you to verify your identity, age, and place of residence. This verification may include providing copies of:

• Government-issued photo identification (passport, driver's license, ID card);
• Proof of address (utility bill, bank statement) dated within the last three months;
• Proof of payment method ownership;
• Source of funds documentation.

Withdrawals will not be processed until all required verification procedures have been completed satisfactorily.

3. Account Management

3.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Any activities that occur under your account are your responsibility. You must:

• Keep your username and password secure and confidential;
• Use a strong, unique password;
• Not share your account details with any third party;
• Notify SpellWin immediately if you suspect unauthorized access to your account;
• Ensure that you log out after each session, especially on shared devices.

3.2 One Account Policy

Each player is permitted to maintain only one account with SpellWin. Multiple accounts registered by the same individual are prohibited. If duplicate accounts are identified, SpellWin reserves the right to:

• Close all duplicate accounts;
• Void any winnings obtained through duplicate accounts;
• Return deposits made to duplicate accounts, subject to verification checks.

3.3 Dormant Accounts

Accounts with no login activity for a continuous period of twelve (12) months will be classified as dormant. SpellWin may:

• Charge a monthly administrative fee of €5 or equivalent in your account currency after the account becomes dormant;
• Close dormant accounts with zero balance after 30 months of inactivity;
• Attempt to contact you before implementing these measures.

4. Deposits and Withdrawals

4.1 Deposits

When making deposits to your SpellWin account:

• You may only use payment methods registered in your own name;
• Minimum and maximum deposit limits apply and vary by payment method;
• SpellWin does not charge fees for deposits, though your payment provider might;
• Deposits are normally credited to your account immediately, but processing times may vary;
• All deposits must be wagered at least once before withdrawal.

4.2 Withdrawals

For withdrawals from your SpellWin account:

• Withdrawals will be processed using the same payment method used for deposits where possible;
• The minimum withdrawal amount is €20 or equivalent in your account currency;
• The maximum withdrawal amount is €5,000 per transaction, €10,000 per week, and €30,000 per month;
• Withdrawal requests are subject to verification procedures;
• Processing times vary by payment method, typically 1-3 business days after approval;
• SpellWin reserves the right to charge a processing fee of €5 for withdrawals less than €100.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by SpellWin are subject to the following conditions:

• Specific terms and conditions apply to each bonus or promotion;
• Wagering requirements must be met before any winnings from bonuses can be withdrawn;
• Unless otherwise stated, the standard wagering requirement is 35x the bonus amount;
• Different games contribute differently toward wagering requirements (slots: 100%, table games: 10-25%, video poker: 10%);
• Maximum bet while playing with bonus funds is €5 per spin/hand;
• Bonuses expire after 30 days unless otherwise specified;
• SpellWin reserves the right to revoke bonuses and any associated winnings in cases of abuse, fraud, or error.

5.2 Welcome Bonus

The Welcome Bonus is available only to new players making their first deposit and is subject to the following additional terms:

• Must be claimed within 7 days of account registration;
• Minimum qualifying deposit of €20;
• Maximum bonus amount is €500;
• Cannot be combined with other welcome offers;
• Specific game restrictions may apply.

6. Responsible Gambling

SpellWin is committed to promoting responsible gambling and providing players with tools to maintain control over their gambling activities. We offer the following responsible gambling features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits;
• Time Limits: Set limits on your playing time;
• Loss Limits: Set limits on how much you can lose;
• Reality Checks: Receive notifications about your playing time;
• Self-Exclusion: Temporarily or permanently exclude yourself from our services;
• Account Closure: Close your account at any time by contacting customer support.

For more information on responsible gambling or to access support resources, please visit our Responsible Gambling page.

7. Prohibited Activities

The following activities are strictly prohibited when using SpellWin services:

• Using VPNs or other methods to disguise your location;
• Engaging in any form of collusion with other players;
• Using automated software, artificial intelligence, bots, or similar tools;
• Exploiting software bugs or vulnerabilities;
• Engaging in any form of fraudulent activity;
• Money laundering or any attempt to use SpellWin for illegal purposes;
• Abusing bonuses, promotions, or other offers;
• Harassing or threatening staff or other players;
• Selling, transferring, or acquiring accounts.

Violation of these prohibitions may result in immediate account closure, forfeiture of funds, and potential legal action.

8. Game Rules and Fairness

All games offered by SpellWin operate using certified Random Number Generators (RNG) to ensure fair and random outcomes. Our games are regularly tested by independent third-party agencies to verify their fairness and randomness.

Specific rules for each game are available within the game interface. By playing any game, you acknowledge that you understand and agree to abide by its rules.

In case of game malfunction or disconnection:

• Incomplete game rounds will be completed automatically;
• The final result will be visible in your account history;
• If a game is interrupted due to technical issues on our end, your stake will be returned.

9. Intellectual Property

All content on the SpellWin website, including but not limited to logos, trademarks, text, graphics, images, videos, software, and game content, is the property of SpellWin or its licensors and is protected by international copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or publicly display any content from our website without express written permission;
• Modify or create derivative works based on our content;
• Use our content for commercial purposes;
• Remove any copyright, trademark, or other proprietary notices.

10. Limitation of Liability

To the maximum extent permitted by law, SpellWin and its affiliates, directors, employees, and partners shall not be liable for:

• Any direct, indirect, incidental, special, or consequential damages arising from your use of our services;
• Any loss of data, profits, or revenue;
• Any damages resulting from service interruptions, errors, or delays;
• Any damages resulting from unauthorized access to your account;
• Any damages resulting from force majeure events beyond our reasonable control.

Our total liability to you for any claim arising from these Terms and Conditions shall not exceed the amount deposited in your account at the time of the claim.

11. Complaints and Dispute Resolution

If you have a complaint or dispute regarding our services:

1. Contact our customer support team at [email protected];
2. Provide all relevant details including your account information and nature of the complaint;
3. We will acknowledge your complaint within 24 hours and aim to resolve it within 14 days;
4. If you are not satisfied with our resolution, you may escalate the matter to our Complaints Manager at [email protected];
5. If the dispute remains unresolved, you may contact the Malta Gaming Authority or seek independent legal advice.

12. Changes to Terms and Conditions

SpellWin reserves the right to modify these Terms and Conditions at any time. We will notify you of significant changes via email or through a notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.

It is your responsibility to review these Terms and Conditions periodically to stay informed of any changes.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malta.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us through one of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Postal Address: SpellWin Gaming Ltd., 14 Strait Street, Valletta, VLT 1434, Malta
• Phone: +356 2034 1258 (9:00 AM - 6:00 PM CET, Monday to Friday)

Last updated: May 15, 2023