Contact - SpellWin

Welcome to SpellWin's Contact page. We believe in maintaining open lines of communication with our players and partners. Our dedicated support team is available around the clock to address your inquiries, provide assistance, and ensure your gaming experience remains enjoyable and hassle-free. As a licensed and regulated online casino, we are committed to transparency and accessibility. Below you'll find multiple ways to reach us, along with information about our support services and response protocols.

Customer Support Channels

At SpellWin, we offer multiple communication channels to ensure you can reach us in the way that's most convenient for you. All support services are available 24/7/365, including holidays.

Live Chat Support

Our live chat support is the fastest way to connect with a SpellWin representative. Simply click the chat icon in the bottom right corner of any page on our website to initiate a conversation. Average response time: under 2 minutes.

Email Support

For detailed inquiries or matters that require documentation, please contact us via email:

• General Inquiries: [email protected]
• Account Verification: [email protected]
• Technical Support: [email protected]
• Responsible Gambling: [email protected]
• Complaints Department: [email protected]

We strive to respond to all email inquiries within 24 hours.

Telephone Support

For immediate assistance, our telephone support line is available at:

• International: +44 123 456 7890
• Toll-Free (UK): 0800 123 4567

Postal Address

SpellWin Gaming Ltd.
Suite 771
Europort Avenue
Gibraltar, GX11 1AA

Support Hours and Response Times

SpellWin is proud to offer round-the-clock customer support with the following service level commitments:

Contact Method	Availability	Average Response Time
Live Chat	24/7/365	Under 2 minutes
Email	24/7/365	Within 24 hours
Telephone	24/7/365	Under 5 minutes queue time

Specialized Support Departments

VIP Customer Support

Our VIP players receive dedicated support from personal account managers. If you're a VIP member, please use your direct contact details or email [email protected].

Technical Support

Experiencing technical difficulties? Our specialized technical support team can assist with:

• Website access issues
• Game loading problems
• Payment processing errors
• Mobile app troubleshooting

Contact them directly at [email protected] or through live chat by selecting the "Technical Support" option.

Responsible Gambling Support

For matters related to responsible gambling tools, self-exclusion, or gambling concerns, our dedicated team is available at [email protected]. All communications regarding responsible gambling are treated with the utmost confidentiality and priority.

Complaint Resolution Process

At SpellWin, we take all player concerns seriously and have established a structured complaint resolution process:

1. Initial Contact: Submit your complaint via email to [email protected] or through our live chat service.
2. Acknowledgment: You will receive confirmation of your complaint within 24 hours.
3. Investigation: Our complaints team will thoroughly investigate your issue.
4. Resolution: We aim to resolve all complaints within 14 days.
5. Escalation: If you're unsatisfied with the resolution, you may request escalation to senior management.
6. External Resolution: Should internal resolution prove unsatisfactory, disputes can be referred to our licensing authority or an independent arbitration service.

Affiliate and Business Inquiries

For partnership opportunities, marketing collaborations, or business proposals, please contact:

• Affiliate Program: [email protected]
• Business Development: [email protected]
• Media Inquiries: [email protected]

Physical Locations

Registered Office

SpellWin Gaming Ltd.
Suite 771
Europort Avenue
Gibraltar, GX11 1AA

Operational Headquarters

SpellWin Operations
Tech Hub Tower
Level 5, Spinola Bay
St. Julian's, STJ 3013
Malta

Legal Notices

All communications with SpellWin may be recorded for training, quality assurance, and regulatory compliance purposes. By contacting us, you consent to such recording.

SpellWin Gaming Ltd. is licensed and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 and the Malta Gaming Authority under license number MGA/B2C/123/4567.

Data Protection

Information shared with our support team is processed in accordance with our Privacy Policy. For data protection inquiries or to exercise your rights under applicable data protection laws, please contact our Data Protection Officer at [email protected].

Accessibility Support

SpellWin is committed to providing accessible services to all our users. If you require assistance due to a disability or special need, please contact our support team who can provide:

• Alternative format documents
• Navigation assistance
• Special accommodations as needed

Contact Form

For general inquiries, you may also use our contact form below. Please select the appropriate department to ensure your message reaches the correct team:

Full Name:

Email Address:

Department:
General Support Account Verification Payments Technical Support Responsible Gambling Complaints
Your Message:

I agree to the processing of my personal data in accordance with the Privacy Policy
Submit

We value your feedback and are committed to providing excellent service. Thank you for choosing SpellWin.